Refund & Cancellation Policy
Refunds and cancellations
CuraGo sells digital products and services. This policy explains when a refund is possible, how it is processed, and how to request one.
Last updated: 2026
1. What we sell
This policy applies to the CuraGo product family:
- Zero to Practice — the ebook, the masterclass, and the bundle. Digital downloads and streamed video.
- Dominate Organic Search — a guided programme and builder packs delivered inside the CuraGo platform.
- CuraGo website builder (SaaS) — the free tier and any paid plans.
Because these are digital goods and services, access is granted immediately or very soon after purchase. That affects when a refund is possible, as set out below.
2. The refund window
For a paid digital purchase (ebook, masterclass, bundle, or a Dominate Organic Search pack), you may request a refund within 7 days of purchase, provided you have not substantially accessed or downloaded the content — for example, you have not downloaded the ebook or watched a meaningful part of the masterclass, and you have not progressed past the early setup of Dominate Organic Search.
Note: the 7-day window and the "unaccessed" condition are the current default and are the founder's to confirm before launch.
3. How refunds are processed
Approved refunds are processed through our payment partner, Razorpay, back to the original payment method used for the purchase. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to appear in your account depends on your bank or card issuer and is outside our control.
4. What is not refundable
- Digital content that has already been downloaded, or video that has been substantially watched.
- A Dominate Organic Search programme that you have progressed meaningfully into (beyond initial setup).
- Requests made after the 7-day window has closed.
- Free-tier usage of the CuraGo website builder (nothing was charged).
- Charges arising from your own error where the product was delivered as described — though we will always try to help.
Dominate Organic Search runs on a rolling subscription you can cancel anytime. The first 4 weeks are free; after that it renews at the founder price (₹5,000 per 4-week cycle). When you cancel, billing stops at the end of the current 4-week cycle — you keep access for the cycle you have already paid for (no mid-cycle cut-off), and you are not charged again. Cancellation does not retroactively refund the running cycle unless required by law. Your website, published content and Control Center remain yours after you cancel.
5. Duplicate or failed payments
If you were charged twice for the same order, or money was deducted but access was not granted, contact us with your transaction reference. We will verify with Razorpay and refund any duplicate or failed-but-charged transaction in full.
6. How to request a refund
Email support@curago.in with:
- the email address on your CuraGo account,
- the product you bought and the date of purchase,
- your Razorpay payment or order reference, and
- a short note on why you are requesting a refund.
We aim to acknowledge refund requests within a reasonable time and to resolve them fairly.
7. Changes to this policy
We may update this policy from time to time. The date above reflects the latest version. Changes apply to purchases made after the update.